Distance Sales Agreement

1. Parties

This Distance Sales Agreement ("Agreement") is concluded electronically between the seller whose information is listed below and the buyer placing an order through the website.

Seller

Trade Name: LUCID SOLID / ERCAN SIMSEK

Brand: Lucid / Lucid Bathroom

Tax Office / Tax No: Mecidiyekoy / 8120151216

Address: FULYA MAH. GARAJ SOKAK NO:3/A MECIDIYEKOY-ISTANBUL

Phone: 0532 173 43 19

Email: info@lucid.com.tr

KEP: ercan.simsek.11@hs01.kep.tr

Buyer

The first name/last name or title, address, phone, email, and billing information declared during the order are taken as basis.

2. Subject of the Agreement

The subject of this Agreement is the sale and delivery of the product or products ordered electronically by the buyer through the seller's website and the determination of the parties' rights and obligations.

3. Order and Product Information

The type, model, color, size, quantity, unit price, subtotal, total sales price including tax, delivery cost, payment method, and delivery information for the products subject to the order are included in the order summary, preliminary information form, and order records.

The buyer accepts that they checked and electronically confirmed this information before approving the order.

4. Establishment of the Agreement

The Agreement is established when the buyer electronically approves the preliminary information form and this agreement and gives the order approval that creates the payment obligation for the order.

The seller confirms electronically to the buyer that the order has been received.

5. Production and Customized Products

For products prepared according to custom size, custom color, custom system, or the buyer's personal needs, additional technical verification or additional information may be requested before production starts.

For products involving made-to-order production, exceptions in current legislation may apply regarding the right of withdrawal. However, the consumer's statutory rights are reserved in cases of defective goods, wrong product delivery, or damaged delivery.

6. Price, Payment, and Invoice

The total price of the product or service is the amount shown in the order summary and payment screen. This amount includes the product price, any tax, delivery/cargo fee, and other clearly stated costs.

Payment is collected through the secure payment infrastructure contracted by the seller. If installment payment is offered, the number of installments and total payment amount are also shown on the payment screen.

The invoice is issued based on the information declared by the buyer during the order. The seller is not responsible for problems arising from incomplete or incorrect information provided by the buyer.

7. Delivery and Performance

The order is sent to the delivery address specified by the buyer during the order. Delivery time may vary depending on product stock status, production requirements, logistics conditions, and the delivery address. Current delivery information is shown on the product page, order summary, and preliminary information form.

The seller takes due care to deliver or perform the ordered goods within the legal period. If performance of the order becomes impossible, the buyer is informed in accordance with legislation and collected amounts are refunded within the legal period.

8. Right of Withdrawal

Within the scope of current consumer legislation, the buyer may exercise the right of withdrawal for products not covered by exceptions within fourteen days from delivery without giving any reason and without paying a penalty.

The withdrawal notice may be sent to the seller in writing or via a durable medium. If the seller provides a system for withdrawal notices through the website, the seller immediately confirms receipt of the notice to the buyer.

Refunds within the scope of the right of withdrawal are made within the legal period and in accordance with the payment method used by the buyer for the order, without imposing any cost on the buyer.

9. Defective Goods and Wrong / Damaged Delivery

If it is understood that the delivered product is defective, wrong, or damaged, the buyer's optional rights arising from consumer legislation are reserved. The buyer may notify the seller without delay and initiate the review and resolution process.

10. Evidence and Records

The parties accept that order, payment, delivery, and communication records kept in the seller's systems may be used as evidence in disputes to the extent they are retained in accordance with legislation.

11. Effectiveness

The Agreement enters into force when the buyer electronically approves and accepts this agreement.