Privacy Policy

1. Data Controller

The data controller for the website and e-commerce processes is:

LUCID SOLID / ERCAN SIMSEK

Brand: Lucid / Lucid Bathroom

Tax Office / Tax No: Mecidiyekoy / 8120151216

KEP: ercan.simsek.11@hs01.kep.tr

Address: FULYA MAH. GARAJ SOKAK NO:3/A MECIDIYEKOY-ISTANBUL

Email: info@lucid.com.tr

Phone: 0532 173 43 19

2. What Data We Collect

Depending on the nature of the services provided through Lucid, the following categories of data may be processed:

Identity and contact information: first name, last name, phone number, and email address.

Delivery and billing information: delivery address, billing address, invoice title, and tax information.

Order and customer transaction information: order number, order content, product preferences, and return/exchange records.

Membership information: account registration, saved addresses, favorites, and cart information.

Support records: support requests, complaint content, and correspondence.

Transaction security information: IP address, session records, log records, device/browser information.

Cookie and usage data: site preferences, session information, cookie preferences, performance data, and usage data.

Marketing preferences: campaign/communication consent records and opt-out preferences.

3. Why We Use Data

Your personal data may be used to create and manage membership accounts, receive, verify, prepare, and deliver orders, conduct payment, collection, refund, and accounting processes, issue invoices/e-invoices, manage customer service, support, and complaint processes, and provide return, withdrawal, exchange, and after-sales services.

It may also be processed to perform fraud, misuse, and transaction security controls, monitor site performance, resolve technical issues, fulfill legal obligations, and, where you have given explicit consent, send campaign, promotional, and marketing communications.

4. Legal Basis for Processing

Your personal data is processed to the extent necessary to provide the service and in accordance with applicable legislation.

This generally includes contractual processes such as order and membership relationships, fulfillment of legal obligations, establishment, exercise, or protection of a right, legitimate business needs such as transaction security and business continuity, and explicit consent where required.

5. Who We Share Data With

Your personal data is shared only to the extent necessary to provide the service and fulfill legal obligations.

In this scope, your data may be shared with cargo, logistics, and delivery providers; payment institutions and financial service providers; accounting, e-invoice, and technical integration providers; hosting, server, infrastructure, and software support providers; legal, financial advisory, and similar professional consultants; authorized public institutions; and judicial authorities.

Lucid aims not to share data in a way that is unrelated to its purpose or excessive.

6. Payment Security

Your payment card information is not stored in Lucid systems. Card transactions are carried out through the secure infrastructure of authorized payment institutions.

Only transaction confirmation, payment status, reference number, and the necessary financial record information may be reflected in our systems regarding payment transactions.

7. Cookies and Similar Technologies

Cookies and similar technologies may be used on our website for site operation, remembering user preferences, performance measurement, and in some cases marketing activities.

Essential cookies may be used for core site functions. Non-essential cookies are managed according to your preferences and applicable legislation.

For detailed information and preference management regarding cookies, the Cookie Policy and Cookie Preference Panel should be used.

8. Commercial Electronic Communications

Commercial electronic communications such as campaign, promotion, discount, and similar marketing emails/SMS/calls are sent with consent to the extent required under applicable legislation.

Users may change their preferences regarding these communications at any time and may refuse to receive them.

Order, delivery, return, security, and account notifications necessary for providing the service may not qualify as marketing communications.

9. Retention Period

Personal data is retained for the period required for the processing purpose and for the retention periods prescribed by applicable legislation.

At the end of the period, data may be deleted, destroyed, or anonymized.

Order, invoice, accounting, support, dispute resolution, and security records may be retained for appropriate periods within the scope of legal obligations and proof requirements.

10. Your Rights

Under applicable legislation, you have rights regarding your personal data, including learning whether your data is processed, requesting information if processed, requesting correction, requesting deletion or destruction where conditions are met, objecting, and exercising application and complaint rights.

11. Applications and Contact

You may send your requests regarding personal data to us through the following channels:

KVKK Application Email: info@lucid.com.tr

KEP: ercan.simsek.11@hs01.kep.tr

Postal Address: FULYA MAH. GARAJ SOKAK NO:3/A MECIDIYEKOY-ISTANBUL

General Support: info@lucid.com.tr

Your applications are evaluated within the periods required by applicable legislation.

12. Updates

Lucid may amend this Privacy Policy in line with legislative changes, technical developments, or updates to service processes.

The current text becomes effective from the date it is published on the website.